Shipping policy
THE CYCLONEXIS JOURNEY
At Cyclonexis, we believe that precision-built cycling gear deserves precision delivery.
Quality is not only defined by how a product performs on the road or trail — but also by how it arrives in your hands.
This Shipping Policy explains how Cyclonexis processes, ships, and delivers compact performance cycling gear safely, efficiently, and responsibly to riders worldwide.
Our Fulfillment Philosophy
Efficient Logistics for Real Riding
Cyclonexis is a modern, direct-to-rider cycling brand.
To maintain flexibility, reduce unnecessary markups, and deliver precision-engineered gear at fair prices, we operate through a direct fulfillment model supported by trusted global manufacturing and logistics partners.
By shipping directly from our fulfillment network, we are able to:
Ensure Product Quality
Every Cyclonexis product undergoes inspection before shipment to ensure it meets our standards for durability, functionality, and real-world riding performance.
Keep Pricing Fair & Transparent
A streamlined supply chain allows us to avoid unnecessary retail overhead — passing that value directly to riders.
Reduce Overhandling & Waste
Fewer storage transfers and optimized logistics help reduce packaging waste, transit damage, and environmental impact.
We appreciate your patience as we deliver cycling gear built for performance — not shortcuts.
1. Order Processing Time & Shipping Fee
Every Cyclonexis order is prepared with care to ensure accuracy and secure packaging during transit.
Order Processing Time
• Standard processing: 2–4 business days
• High-demand periods (holidays or promotional events): up to 5 business days
Shipping Fee
• Free Shipping on orders over $29.97
• Flat $2.99 for orders under $29.97
• No hidden handling fees
Transparent pricing. No surprises at checkout.
2. Estimated Delivery Times
Cyclonexis ships through a global fulfillment network. Delivery times vary by destination:
| Region | Estimated Delivery Time |
|---|---|
| United States | 10–15 business days |
| Canada / UK / Australia | 11–16 business days |
| Rest of the World | 15–20 business days |
Please note: These are estimated delivery windows. Customs clearance, carrier delays, weather conditions, or regional logistics factors may occasionally extend delivery times.
3. Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with tracking information.
Tracking Updates
• Tracking details may take 1–3 business days to appear after shipment
• International tracking may not update daily — this is normal and does not indicate a problem
Your gear is in transit and moving through the logistics network.
4. Customs, Duties & Taxes
International shipments are sent DDU (Delivered Duty Unpaid).
Any applicable customs duties, import taxes, or local handling fees are the responsibility of the customer.
Cyclonexis is not responsible for delays caused by customs clearance in the destination country.
5. Order Changes & Cancellations
To ensure fast and accurate fulfillment, orders begin processing shortly after placement.
• Requests for changes or cancellations must be made within 12 hours of purchase
• Once an order enters processing, it cannot be modified or canceled
Please contact us as soon as possible if you need assistance.
6. Lost or Damaged Orders
Your confidence in our gear matters.
Damaged Items
If your Cyclonexis product arrives damaged, please email clear photos to our support team within 72 hours of delivery.
We will arrange a replacement at no additional cost.
Lost Packages
If the carrier confirms that your order is lost in transit, we will send a replacement free of charge.
Need Assistance?
Our rider support team is always ready to help:
The Cyclonexis Promise
We are committed to delivering cycling gear that is dependable, compact, and built for real riding.
Cyclonexis — Precision engineered. Delivered responsibly.
Ride prepared.
Ride forward.